Freeman Hospital West

1102 W. 32nd St.

Joplin, Missouri 64804



Freeman Hospital West, located in Joplin, Missouri, is part of Freeman Health System. A 339-bed teaching hospital, Freeman West offers a Level II Trauma Center providing 24/7 emergency care, 41-bed intensive care unit, neonatal intensive care unit, 9 birthing suites, 25 private postpartum rooms, state-of-the-art operating suites, and radiology services. In addition, Freeman Heart & Vascular Institute is a 3-story wing adjacent to Freeman West, providing all cardiac services in one convenient location.

Services and specialties at freeman hospital west

  • Admitting and Discharge Lounge
  • Cardiac/Medical Unit I and II
  • Daily Grind coffee shop
  • Freeman Gift Gallery
  • Freeman West Cafeteria
  • General Surgery
  • Heart & Vascular Care
  • Intensive Care
  • Infusion Services
  • Maternity Services
  • Meal Services
  • Neonatal Intensive Care
  • Neurosurgery
  • Orthopaedics
  • Pediatric Unit
  • QuickMeds Pharmacy™
  • Radiology
  • Robert and Dorothy Willcoxon Emergency/Trauma Center (ER)

    Patient Information

    Family participation
    We encourage family participation in your care to the extent that will best meet your needs.
    Family and friends should not visit if they are ill.

    For your convenience, an ATM is available at the main entrance of Freeman West and Freeman East near the information desk.

    Nighttime security

    • For your safety, doors locked from 9 pm-5 am.


    Telephones and cell phones

    • You may reach a patient room by dialing 347 + the room number.
    • To place calls outside the hospital, dial 9 + the telephone number.
    • Cell phones may be used in waiting areas, cafeterias and courtyards.
    • Please note: due to the possibility of electronic interference with medical equipment, the use of cell phones is prohibited in all other areas.


    What to Bring
    When you visit the hospital, having essential information on hand reduces stress and makes your visit more pleasant.

    Please bring the following:

    • A list or chart of current medications you're taking. You may bring the bottles with you for reference.
    • Insurance, Medicare, and/or Medicaid card(s)
    • Photo ID such as driver's license, passport, employee photo ID badge, military ID, or government-issued identification
    • Military medical card
    • A copy of your advance medical directives
    • Employer information for workers' compensation claims
    • Guarantor (person responsible for the bill) information; this information may change due to divorce or custody issues
    • Automobile insurance card (in cases of automobile accident)
    • Test order from physician
    • Attending physician information
    • Pre-authorization and/or referrals
    • Financial means to cover any patient-responsible balances such as co-payment or deductibles. In addition to cash and personal checks, we accept most major credit cards, including MasterCard, Visa, Discover and American Express.


    Freeman provides patient gowns, nonskid socks and personal hygiene items; however, many patients prefer to bring their own items from home. The list below may be helpful in preparing for your hospital stay.

    • Bathrobe
    • Comfortable, loose-fitting pajamas for each day
    • Comfortable, loose-fitting clothes to wear home
    • Undergarments, socks, and nonskid slippers or shoes
    • Eye glasses, contacts, or hearing aids
    • Personal toiletry items
    • Entertainment (books, magazines, etc.)
    • Photos or personal items


    We understand that patients need to bring items such as eyeglasses, dentures and hearing aids. Ask the nursing staff to label items such as clothing, canes, walkers, wheelchairs, hearing aids/cases, eyeglasses/cases and denture cups.

    What not to bring

    Freeman cannot be responsible for items not turned over to the hospital staff for safekeeping. For your protection, please do not bring the following:

    • Valuable jewelry, electronic equipment, etc.
    • Large amounts of cash
    • Credit cards (other than those needed for co-pays and deductibles)

    Protect your valuables

    Follow these tips to protect your belongings:

    • Do not put eyeglasses, dentures, or other valuables on meal trays, in your bed, or in pillowcases—they could be removed from your room by mistake if mixed in with in with dirty dishes or laundry.
    • Keep eyeglasses in their case when not in use (to avoid breakage or loss).
    • Use only designated containers for dentures and hearing aids.
    • Use the hospital safe to secure your valuables until you leave the hospital.


    How to reach a patient

    • You may reach a patient room by dialing 347 + the room number
    • Cell phones may be used in waiting areas, cafeterias, and courtyard areas; due to the possibility of electronic interference with medical equipment, cell phone use is prohibited in all other areas


    Mail a card or letter to a patient

    Freeman Hospital West
    Patient's Name
    1102 W. 32nd
    St. Joplin, MO 64804

    Entrance closings

    Main and Emergency Room entrances remain open 24 hours. The Heart & Vascular Institute entrance is locked from 8:00 pm – 5:00 am although visitors may exit through it at any time.

    Waiting areas

    First floor family waiting areas, lobby, emergency Room, Heart & Vascular Institute, third floor lounge, fourth floor lounge, fifth floor lounge

    The Daily Grind: Coffee and Snacks

    The Daily Grind, located inside Freeman Hospital West,  proudly serves Starbucks® coffee, Anderson’s cinnamon rolls and cupcakes from cupcakesbyliz. A variety of pastries, grab-and-go lunches and snacks are available for purchase as well.

    Hours: 6:00 am – 9:00 pm Sunday  Saturday

    Catering to your needs, one meal at a time

    Freeman West kitchen and cafeteria serve approximately 1,100 people in our cafeteria and provide 600 meals to patients each day from recently expanded facilities. The servery—a food court-style space where guests select their meals—includes traditional home-style favorites, hand-stretched pizzas, grilled sandwiches, tossed to order salads, and made to order meals. Our new eco-friendly kitchen, stocked with Energy Star appliances and low-flow faucets, will transform food preparation while reducing energy consumption.

    Freeman West

    Near the main and emergency entrances, on the top level of the parking deck, and in the lot across from the Ball Medical Building on McIntosh Circle Drive

    Freeman Heart & Vascular Institute

    Near the main entrance of the Heart Institute and on the hill to the east

    Freeman East

    Near the Admitting entrance and just south of the Conference Center entrance

    Beacon of Hope Monument

    On May 22, 2011, an EF-5 multivortex tornado devastated Joplin, taking 161 lives, injuring hundreds, and destroying approximately 8,000 structures. Within minutes, hundreds of injured began arriving at Freeman Hospital West. In the hours and days following the disaster, Freeman caregivers worked tirelessly to care for more than 1,700 patients.

    In honor of Joplin, victims of the tornado, and caregivers who worked to save their neighbors, Freeman constructed the Beacon of Hope Monument. This memorial is located at Freeman Hospital West near the 32nd street entrance.


    Caring Hearts Healing Hands Mural

    On November 25, 2013, Freeman unveiled “Caring Hearts, Healing Hands,” an 8 ft. by 20 ft. mural by local artist AJ Wood that portrays Freeman’s commitment to healthcare and the communities it serves. The mural, comprising 161 12-inch by 12-inch tiles, is punctuated with symbolism depicting Freeman’s role in the community for the past 90 years. Moments within the mural convey the passage of life from birth to death. A portion is also dedicated to the 161 souls lost during the May 2011 tornado.

    Joplin artist AJ Wood and his son, Jordan Wood, developed the mural motifs first in pencil and then painted them in acrylics before the images were scanned and assembled digitally. Wood utilized software developed by the University of Stanford to scale the art to full resolution before it was printed on tile. The project required 1,200 hours of production.

    The mural hangs in the newly renovated dining area at Freeman Hospital West. Considered the heart of the hospital, this space is visited daily by hundreds of families, guests and Freeman staff. The mural will serve as a constant reminder of Freeman’s long-standing presence in the community.