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Patients and Visitors

Behavioral and Mental Health Services 

For information regarding admissions, please contact 417.347.7600 or 417.347.7567

Request a Medical Record

Need a copy of your medical record?

It's easy to request a record from Ozark Center. Just follow these two steps:

  1. Print and complete our Release of Patient Information form
  2. Fax the completed form to 417.347.9129

Please feel free to call 417.347.7476 with any questions.


Frequently Asked Questions

    Provider Types Defined

    What is the difference between a psychologist and a psychiatrist?

    Psychiatrists are doctors who use their medical knowledge to treat patients, often using medications. Psychologists use assessments and counseling skills to treat patients.

    Here’s a deeper dive into what each specialty does:

    • Psychiatrists consider both the mental and physical parts of mental health. They are licensed physicians who specialize in mental health treatment. Psychiatrists can be trained (board certified) on how to help:
      • Children and teens (child and adolescent psychiatry)
      • Older adults (geriatric psychiatry)
      • Those who use drugs and alcohol (addiction psychiatry)
      • Those who may have committed crimes (forensic psychiatry)
      • Those who have other special needs (neurodevelopmental disabilities)


    • Psychologists help people learn to cope with stress, overcome addictions and manage chronic illnesses. They also diagnose a condition by learning about the way a person thinks, feels and acts. They use counseling to treat people. Psychologists cannot prescribe medications in Missouri.


    What is the difference between psychologists, social workers and licensed professional counselors in Missouri?

    Professionals who provide counseling at Ozark Center include licensed psychologists, licensed social workers and licensed professional counselors. All of them are trained to do counseling, but there are differences in their education and training:

    • Psychologists study psychology, usually earning a PhD, PsyD or EdD. Their training includes four years of school after their bachelor’s degree. Then they complete one to two years of supervised work with clients. Psychologists in Missouri must pass a state test and keep their license current. Psychologists cannot prescribe medications in Missouri. Psychologists are trained to provide psychological testing.
    • Social workers attend graduate school in social work, earning an MSW. Their training usually includes two years of coursework after their bachelor’s degree. Then they work under supervision for about two years. LCSWs in Missouri must also pass a state test and keep their license current. Social workers perform counseling and connect people to the community and support services. Social workers cannot prescribe medication.
    • Licensed professional counselors (LPCs) provide mental health and substance use counseling. An LPC has a master’s degree in either counseling, social work or psychology. They perform individual, group and family counseling. LPCs in Missouri must pass a state test and keep their license current. Licensed professional counselors cannot prescribe medications.


    What is the difference between an MD and a DO?

    Both a Doctor of Medicine (MD) and a Doctor of Osteopathic Medicine (DO) are physicians licensed by the same state licensing boards. Both are held to the same requirements for practicing medicine. An MD is a traditional medicine degree, whereas a DO takes a holistic, mind-body-spirit approach to care. In the US, the same licensing boards give licenses to both types of doctor, and they must meet the same standards for practicing medicine. Roles and responsibilities for psychiatrists who are MDs or DOs are the same at Ozark Center. They are both licensed to prescribe medications in Missouri.


    What services does an advanced practice registered nurse offer?

    Advanced practice registered nurses assess, diagnose and treat individuals and families with mental health or substance use disorders. Having specialized in psychiatric mental health for their graduate or doctoral degrees, they can also prescribe medication and provide counseling.

    What are the problems of living that may cause a person to seek the help of a professional?
    Each person faces different struggles in life, and we tailor clients’ care plans to their unique needs. Often, people come to Ozark Center for help with emotional pain connected to everyday problems of living, such as death, divorce, a geographic move, study problems, relationship stress or reaction to a trauma. Our staff also helps those with more serious struggles, such as mental illness—these may require a multidisciplinary approach that includes counseling, medication, and a case worker.  

    What is Ozark Center’s approach?
    At Ozark Center, you can find nonjudgmental support and acceptance so you can begin healing. We offer comprehensive, confidential care for a diverse group of people who face a variety of struggles. Our compassionate therapists, psychologists, psychiatrists and caseworkers work as a team to coordinate your care. You may not know exactly what you need or where you need to go—please know that at Ozark Center, there is no “wrong door.” Our staff will work with you to help you get the services you need.

    Our team approach is what sets Ozark Center apart. Communication among mental health professionals is easier when they are all part of the same system. Better communication helps us coordinate your care to provide you with the best care possible.  

    I’m ready for a change. How do I get started?
    To get started, simply call Ozark Center at 417.347.7600. Our friendly staff can help you set up an appointment at one of our conveniently located offices.

    What happens during my initial assessment?
    During your first visit, you’ll meet with a licensed mental health professional who will take the time to get to know you. Together, you’ll identify your unique needs and strengths. Because your treatment is a collaborative process, our staff will work with you to determine the next steps. If services such as referrals, case management or counseling are recommended, our staff will help coordinate these services for you.

    What are some questions that I should ask during my appointment?

    1.   What is my diagnosis?
    2.   Why do I need help? Why can’t I get over this myself?
    3.   What treatments do you recommend?
    4.   What are the advantages and disadvantages of each treatment?
    5.   What results should we see, and how soon?
    6.   How will we know that my treatment is working?
    7.   How long will treatment take?
    8.   How much will treatment cost? Will my insurance cover treatment?
    9.   What can I do to help myself?

    What are signs that my child may benefit from therapy?

    Your child may benefit from therapy if he or she:

    • Has sudden changes in behavior, including isolation or tearfulness
    • Experiences changes in his or her peer group
    • Becomes withdrawn from activities or friends previously enjoyed
    • Experiences a significant drop in academic achievement
    • Acts out aggressively, either verbally or physically
    • Exhibits regressive behavior, such as bed-wetting or baby-talk
    • Engages in high risk behaviors
    • Develops an eating disorder


    How can I prepare my young child for therapy?

    You can help prepare your child for therapy in many ways:

    • Inform your child that this visit will be different
    • from regular appointments
    • Emphasize that he will not have a physical exam or receive a shot
    • Let her know that the therapist’s office is a safe p
    • lace where feelings and thoughts can be
    • expressed
    • Reassure your child by explaining that the therapist will want to talk and play—children often resolve problems through play
    • Present therapy as a positive step for your family
    • Drive your child to the appointment if possible


    How can I prepare my teenager for therapy?

    When it comes to therapy, adolescents may experience some of the same anxiety and fears as younger children. It’s important to discuss the basics of therapy appointments (addressed above). In addition, older youths may be concerned about confidentiality. Let your child know that information discussed
    during his appointment will not be shared with parents, caregivers, siblings, or doctors unless he gives permission—the only exception is if your teen shares thoughts of suicide, self-harm, or harm of others.

    How can I provide additional support to my child?

    The best way you can support your child is by setting aside time, free from distractions, to listen and support him. Other ways you can support your child include:

    • Let your child know that her feelings are important
    • Be open-minded to his experiences and feedback
    • Communicate that she is not in this journey alone—the therapist and family will work together to resolve issues
    • Be a good role model
    • Respect the relationship between your therapist and child

    How can I get additional information?

    Call 417.347.7580.