Freeman Hospital East

Patient Information

Family participation
We encourage family participation in your care to the extent that will best meet your needs.
Family and friends should not visit if they are ill.

ATM
For your convenience, an ATM is available at the main entrance of Freeman East near the information desk.

Nighttime security

• For your safety, doors locked from 9 pm-5 am.

Telephones and cell phones

• You may reach a patient room by dialing 347 + the room number.
• To place calls outside the hospital, dial 9 + the telephone number.
• Cell phones may be used in waiting areas, cafeterias and courtyards.
• Please note: due to the possibility of electronic interference with medical equipment, the use of cell phones is prohibited in all other areas.

What to Bring
When you visit the hospital, having essential information on hand reduces stress and makes your visit more pleasant.

Please bring the following:

• A list or chart of current medications you're taking. You may bring the bottles with you for reference.
• Insurance, Medicare, and/or Medicaid card(s)
• Photo ID such as driver's license, passport, employee photo ID badge, military ID, or government-issued identification
• Military medical card
• A copy of your advance medical directives
• Employer information for workers' compensation claims
• Guarantor (person responsible for the bill) information; this information may change due to divorce or custody issues
• Automobile insurance card (in cases of automobile accident)
• Test order from physician
• Attending physician information
• Pre-authorization and/or referrals
• Financial means to cover any patient-responsible balances such as co-payment or deductibles. In addition to cash and personal checks, we accept most major credit cards, including MasterCard, Visa, Discover and American Express.

Freeman provides patient gowns, nonskid socks and personal hygiene items; however, many patients prefer to bring their own items from home. The list below may be helpful in preparing for your hospital stay.

• Bathrobe
• Comfortable, loose-fitting pajamas for each day
• Comfortable, loose-fitting clothes to wear home
• Undergarments, socks, and nonskid slippers or shoes
• Eye glasses, contacts, or hearing aids
• Personal toiletry items
• Entertainment (books, magazines, etc.)
• Photos or personal items

We understand that patients need to bring items such as eyeglasses, dentures and hearing aids. Ask the nursing staff to label items such as clothing, canes, walkers, wheelchairs, hearing aids/cases, eyeglasses/cases and denture cups.

What not to bring

Freeman cannot be responsible for items not turned over to the hospital staff for safekeeping. For your protection, please do not bring the following:

• Valuable jewelry, electronic equipment, etc.
• Large amounts of cash
• Credit cards (other than those needed for co-pays and deductibles)

Protect your valuables

Follow these tips to protect your belongings:

• Do not put eyeglasses, dentures, or other valuables on meal trays, in your bed, or in pillowcases—they could be removed from your room by mistake if mixed in with in with dirty dishes or laundry.
• Keep eyeglasses in their case when not in use (to avoid breakage or loss).
• Use only designated containers for dentures and hearing aids.
• Use the hospital safe to secure your valuables until you leave the hospital.